Shipping policy

SHIPPING POLICY

1. PROCESSING TIME

Orders are processed within 2 to 5 business days before they ship.

Once your order has been processed, you will receive a tracking number by email.

2. SHIPPING TIME

Standard shipping typically takes 7 to 20 business days, depending on your location.

Because DeerGlow works with trusted fulfillment partners, shipping times can vary based on the supplier location and your destination.

3. SHIPPING COSTS

Shipping fees are calculated at checkout and may vary depending on the destination and the weight of your items.

From time to time, we may offer free shipping promotions.

4. ORDER TRACKING

A tracking number will be sent to you as soon as your order ships.

Please allow 2 to 5 business days for tracking updates to appear and refresh.

5. DELAYS

While we do our best to deliver on time, delays can happen due to customs, weather, carrier issues, or other unforeseen circumstances.

If a delay occurs, we will do our best to support you and provide updates where possible.

6. LOST PACKAGES

If your package appears to be lost in transit, please contact us right away at Stepnestofficial@gmail.com.

After we investigate with the carrier, we will resolve it with a replacement or a refund, depending on the situation.

CONTACT

DeerGlow
San Diego, California, USA
Stepnestofficial@gmail.com